
THE PORCH DECORATOR
FREQUENTLY ASKED QUESTIONS
Whether you're curious about delivery zones, how long your porch décor will last, or how to send a package as a gift, you're in the right place. We’ve gathered the most common questions to help make your ordering process simple and stress-free. Still wondering about something? Just reach out—we’re happy to help!
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I’m not in the delivery area listed—can you still bring a package to me?
Possibly! If you’re just outside our standard delivery zones listed, feel free to reach out to my email at theporchdecorator@gmail.com, and we can discuss your delivery location.
How long will the pumpkins and mums last?
Pumpkins are all unique and natural—some will last longer than others depending on the weather and where they’re placed. We choose the best ones we can, but can’t guarantee how long each will hold up. Pumpkins that do rot early will not be replaced. Mums should be watered when the top couple inches of soil feel dry to keep them looking their best!
Can I request a specific color of mums?
Yes -- While we can’t guarantee exact colors, you’re welcome to leave a note with your order if you have a favorite in mind. We’ll do our best to accommodate your request.
Can I send a porch package as a gift?
Absolutely! Porch packages make such thoughtful gifts for family, friends, neighbors, teachers—you name it. Just enter their info at checkout and I’ll handle the rest!
When will my porch package be delivered?
You’ll choose your preferred delivery week at checkout. Deliveries start the week of September 15 and run through October 28. I’ll plan deliveries based on location and route efficiency, so the specific day may vary. I’ll reach out beforehand to let you know when to expect it.
Can you come back and remove my porch setup when the season ends?
Yes, removal is available as an add-on! You’ll be able to choose a preferred week for pickup—either the first week of November or the first week of December. We’ll swing by, remove your setup, and tidy things up. Weather may affect timing, but we’ll communicate with you as needed.
Can I order just an add-on without a full porch package?
Not at this time. Add-ons are only available as part of a porch package order.
What if I ordered mums or cornstalks—how will those be placed?
If you’ve selected design and setup, I’ll handle it for you!
- For mums, if you’d like them placed in your porch pots, please make sure the pots are emptied and in place. If not, I’ll style the mums as part of the overall setup.
- For cornstalks, I can secure them with twine around pillars or prop them near the door. I don’t drill or attach anything to your home, so wind could affect placement if there’s no anchor point.
Do you decorate for businesses or special events?
Yes! Whether it’s a storefront, event entrance, or something custom—I'd love to help. Shoot me an email at theporchdecorator@gmail.com and let’s chat!
How should I care for my porch package?
Your setup will include natural items, so a little care goes a long way.
- Pumpkins: Each one is unique, and while we do our best to select quality, healthy ones, they can vary based on conditions.
- Mums: Water when the top 2 inches of soil feel dry. Avoid overwatering to prevent root rot.
Do I need to be home for delivery or setup?
Nope! We plan delivery routes based on location for maximum efficiency. While we can’t schedule exact delivery times, we’ll send a message a day or two in advance to let you know when we’ll be by. If anything changes, we’ll keep you in the loop!
Can I customize my package?
Each package is thoughtfully curated, but I do offer a few add-ons you can select during checkout. If you have specific requests, feel free to reach out!
Can I get a refund or cancel my order?
Because we source fresh items and plan routes in advance, all sales are final. If something comes up, please reach out—we’ll work with you if we can!
Where We Deliver
We currently deliver porch decor packages to homes in the following Des Moines, Iowa area communities:
Adel, Altoona, Ankeny, Carlisle, Clive, Cumming, Des Moines, Earlham, Grimes, Indianola, Johnston, Norwalk, Pleasant Hill, Polk City, St. Charles, St. Marys, Urbandale, Van Meter, Waukee, West Des Moines, Windsor Heights, and Winterset.

Ready to make your porch the envy of the neighborhood?
If your questions are answered and you're feeling inspired, it's time to reserve your seasonal porch package! Spots fill up quickly each fall, so don't wait too long to lock in your delivery week.